Every project is different as the needs of every client are unique. 

The following gives an overview of how a typical project unfolds but it can be adapted.

DIALOGUE

The commissioning process usually starts with a phone call: an informal chat about your needs, ideas, budget and timescale. But words can only take you so far so we would also encourage you to send us pictures of anything that will further our understanding of what you want, as well as photos of where the piece will sit in your home, as the character of the space can influence our design approach. 

DESIGN 

Once we have a clear understanding of your brief, we would then explore the design possibilities, developing a range of ideas and options which we would share with you. At this point we often arrange a visit when possible to see the space where the piece will sit and to discuss ideas in person.

We will then develop a few designs for you to consider and give an estimate of the costs. Once you have chosen one design we ask for a 10% deposit in order to book time in the workshop as well as refine the design, produce technical drawings and get all of the details fixed to your satisfaction.

At this time we can give a final quote and agree a payment schedule based on the size of the project with the first payment needed before the purchasing of materials and the last payment being needed before delivery.

There would normally be no charge for the design proposals as we dedicate around 5 to 15 hours of free design time to each project depending on size. However, if the design process becomes more lengthy than usual or if a client wishes to make substantial changes at a late stage then there would be a fee for the additional hours of work. It is rare that this is necessary and we will always warn you if we are approaching the point where we need to start charging for design time.

MAKING

Finally, the vision comes to life through the painstaking yet rewarding process of making. We welcome you  to visit our workshop to see your piece come to life and observe the process in detail. We are always sharing images of our work and our processes on social media so, if you can’t make it to the workshop, you will be able to see the progress of your piece through Instagram, Facebook or the creative feed page on our website..

DELIVERY

We will deliver the finished piece personally when possible to make sure it gets there safe and sound.